All our products come with a one year guarantee. If it breaks due to a manufacturing fault we can repair or replace it without charge.
If the customer is returning an item which has not been customized and has notified us in writing within 14 days of receipt, the customer must use a registered or tracked service to send item back at their own cost for us to process.
Refunds on non-customised items would be subject to the item being received back in original condition as dispatched. For the record images of all items dispatched are recorded for purposes of quality control.
We ship by UPS or other recognized trackable couriers and they require a telephone number and a full address which is not a PO BOX
Buyers are responsible for any local government charges such as customs and import taxes that may apply. I am not responsible for delays due to customs and broker clearance.
On most of my sterling silver designs we can offer bespoke engraving please inquire. There are no refunds or exchanges on items which have already been personalized.
Send your idea to us and we will confirm feasibility and price…
Maybe yes and maybe no. We can always see if we can find you one in our archive vintage stock; sending us a picture of the piece can be a good place to start.
– When you reach the PayPal page after you “Confirm Order”, select “Checkout as a Guest” on PayPal Page as shown below
– Enter your card details and address registered with the card as shown below (We are sorry that you have to enter these details again as PayPal verfies the card for security)
– The the end of page PayPal offers you option to either register for a free account or proceed without registering. We advise you to register for quicker checkout next time, however you can choose “No, thanks” and this way your payment will be processed without registering with PayPal.
If you still have a question that is not covered here, please contact us.